Benzinga

Can’t get through to EDD? Experts offer ways to get answers.

Are you having problems with your unemployment benefits? And searching for How to get through to EDD? First, do not call the Employment Development Department.

Experts suggest that you visit EDD’s website, videos, and, if this doesn’t help, send an email through its Contact Us feature on its website.

Ginny Silver, who makes videos to assist people with EDD, said that if the question cannot be answered online, you can try calling the number. Don’t stop there.

Daniela Urban, Executive Director of the Center for Worker’s Rights in Sacramento, stated that claimants should not call EDD.

The call center is overloaded. It received nearly 3.9 million calls in the week ended May 22nd from 325,000 different callers. The staff responded to 233,134 calls.

Since the COVID pandemic, which sent unemployment rates skyrocketing 14 months ago, EDD has handled unprecedented workloads. In this time, 22.5 Million claims were filed, and $147 Billion was paid.

Many claimants see their benefits years end, which is the main reason for the current flood. They need to file a new application because their benefits have ended. The agency is working on automating more aspects of its work, including streamlining the reapplication process.

Experts warn that the internet is not a guarantee of help. Urban suggests that people who have problems with the online system should go back to paper if possible. ”

The website can only do so much. Many people who call in to claim are stuck in pending, unpaid or disqualified. This requires the assistance and guidance of a representative. Ginny Silver is a photographer and coach whose YouTube channel was created during the COVID pandemic to assist those in need to navigate crisis-related programs.

CALL YOUR CALIFORNIA REPRESENTATIVE

For months, the Sacramento Bee has been directing people to their local legislators. Many people have reported that it is an effective way for them to raise a concern. EDD does not have a policy of directing people to General Assembly members.

You can find your member at http://findyourrep.legislature.ca.gov/ Members recommend contacting one representative only, as they are already overwhelmed with requests.

It is not possible to reach an EDD representative by phone. Here are the recommendations of Assemblyman David Chiu (D-San Francisco) to constituents.

Call the EDD center at 1-833-978-2511 or 1-800-300-5616. And follow the steps given on that page mention above.

If someone files a claim for a new benefit, it takes three weeks to process the claim and pay.

If the claim has been submitted for more than three weeks and you are interested in the claim’s status, inquire at the EDD staff member to see if they can help. They should be able to help you. Tier 1 staffers only have limited access to your account.

Ask for an adjuster if the problem is more complex.

LOOK ONLINE FOR BENEFIT HELP

Silver, whose EDD videos receive about 1,000,000 views per month, said that claimants shouldn’t expect to get quick results using their phones. Silver stated that most people would need to call a lot of numbers to reach a claimant. Some may be unable or unwilling to make it through.

After they have connected, many experiences disconnecting after waiting for a while.

Silver asked for comments on Tuesday’s experience with telephone interviews. Silver wanted to know details about their wait times and whether they were paid for canceling interviews. Silver stated that she would like to bring the matter to the attention of the media.

Loree Levy, the spokeswoman for EDD, stated that the agency now offers to call people who call the queue instead of making them wait on hold. The department also employs hundreds of permanent state employees who can process claims and pay eligible individuals.

CONSIDER HELP FROM AUTODIALERS

You can hire a service that will continue dialing for you.

Some consumers found the service very useful, while others were skeptical.

Patterson, R-Fresno, said that EDD’s system should function seamlessly without people sharing phone hacks to reach a person. People are still waiting for hours on hold. They are still being held up and waiting for payments that they should have received months ago.

Thomas Buckley is a communications consultant and wrote extensively about How to get through to EDD? He noted that “This isn’t a concert ticket that’s going to go out in six minutes. This is about putting dinner on the table.”

The Bee attempted to contact two automatic dial services but received no response.

Urban saw the autodial system prioritizing those who can afford to reach EDD and not to those most urgently needed by telephone.

These autodial services, which are not officially endorsed by the State of California nor the department, are not considered official EDD programs. EDD believes these services could create “artificial call traffic” into EDD customer lines.

To know more about EDD, visit Digitaleguide.com. EDD posted a year-end benefit website, which has been viewed millions of times in recent weeks. The Ask EDD videos attempt to answer your questions.