Owing to the plethora of business benefits attributable to managed IT solution providers, an impressively high number of small and mid-sized organizations are turning to MSPs to manage part or all of their Information Technology infrastructure. However, with countless large and small firms offering a wide range of IT services, picking one that best suits the client’s needs isn’t easy. Here are a few tips that help businesses connect with MSPs whose expertise and work culture are in alignment with the client’s requirements and IT environment.
Areas of Expertise
MSPs manage the client’s IT infrastructure and deploy technical experts who assist the in-house team with advanced and specialized knowledge to carry out their routine tasks efficiently. For this, they must possess high-level expertise in business IT applications and partnered solutions. Their strengths are highlighted by their certifications from reputed organizations and bodies. The client, while evaluating the capabilities of the MSP, should verify the experience of each team member of the vendor and gauge the firm holistically. They shouldn’t hesitate to ask relevant questions and go with the vendor only if they are convinced with the replies.
Relevant experience: The expertise of the MSP and its services & solutions should be relevant to the client’s IT ecosystem. The MSP may have a slew of attractive solutions but it’s critical for the client to match those with their needs and workflow compatibility. They should be sure of the business needs that would be solved by the services of the vendor. This also explains why it’s important for the MSP to have served organizations in similar industries as the client. It should have a list of references and testimonials that vouch for its reliability and technical expertise.
Different MSPs offer different payment models as per their company policy and the client should connect with the ones that meet their payment guidelines. One of the common pricing models is the per-device monitoring structure where the client is charged a flat fee for monitoring selected devices, such as desktop and mobile systems. Another popular model is the per-user payment where the client pays as per the number of end-users in a month. Other common structures are the tiered pricing system where the services offered have different price points, and value-based pricing where the price of a product or service is set based on the economic value it offers.
The client must be aware that even the most reputed managed IT solutions provider can have technical support issues that might lead to inconveniences and business loss. They must thoroughly check and verify the support claims the vendor makes and enquire about its guaranteed response time and round-the-clock availability. The client should try to gauge the value the MSP assigns to customer satisfaction and connect with its past clients to verify its support abilities. The MSP should have a concrete support plan that they can adhere to at an agreed price.
While looking for a managed IT solutions provider, the client must remember that not all MSPs are the same and not each of them will fit into the scheme of things. Thus, prudent steps should be taken while choosing the right MSP to establish a rewarding relationship and the above-listed points would help them to this end.